We announced our intention to retired email tracking feature in our Yathit Chrome Extension on early December 2020 via email. The main reason is that email tracking via using invisible image is not reliable over time. There is also increase privacy requirement depending on the country you live in.

[Singapore, Mar 1, 2020] Yathit and diligent technology & business consulting AG today announced a strategic partnership that aims to provide better Corporate Licensing and Custom Mobile App. Yathit is a startup company and very proud to be a partner with diligent, an independent IT-Consultancy and Business Firm which is specialized in supporting clients on their journey to digital transformation. Founded in 2009, the company have supported thousands of customers in various operational and strategic IT projects – and assisted clients in all phase of their businesses, IT, and digital transformation. Today, as diligent continues to meet all the needs of every client, the strategic partnership made with Yathit is expected to address the speeding better up and changing world of SuiteCRM.

SugarCRM announced today Mar 7, 2018 to their partners that SugarCRM buy out Collabspot. The announcement read:

Dear Partner,

We’re excited to announce that Collabspot is now part of SugarCRM.

For years, Collabspot has provided a simple yet powerful way to bridge the gap between Sugar and Gmail. It’s helped Sugar users to be more productive and efficient in their day-to-day life of selling, servicing and generally engaging with their customers. It brings key information from Sugar right into your inbox giving all customer-facing professionals better context for every customer interaction. It allows for convenient creation and editing of new Sugar records, a wealth of nifty tools like email tracking, delayed sending of emails and so much more.

Collabspot is on an exciting trajectory. Here at SugarCRM, we have a big vision for how G Suite and Office365 can further enhance the Sugar experience for our customers. With our continued investment in this area, we’re excited to take the Sugar experience to the another level.

If you have any questions, please don’t hesitate to reach out to partner_advisory@sugarcrm.com.

Best, Patrick Pahl VP Sales and Channel Operations

Guest post by Code

Everyone knows that one phone call can be the difference between a huge sale and missing your quarterly sales goals. However, sales professionals today are required to juggle dozens of potential clients, increasing the odds that one will slip through the cracks.

The Logic Hook framework allows us to execute custom code on system events such as when creating, editing, and deleting records. A logic hook is defined in a file as PHP function which execute when an event is triggered. For more detail about SuiteCRM logic hook, see here.

JJW Design's plugin for Google Maps is included with SuiteCRM, and the plugin can additionally be installed for SugarCRM. This allows locations to be tracked using Google Maps for Accounts, Meetings, Contacts, and any other modules with addresses.

Mobile CRM is no longer just a mere trend. In fact, it has grown to become one of the most important tools for customer-oriented businesses to implement if they want to emerge victorious over their competitors. In a mobile-oriented world, customer interactions and relations can no longer be limited to laptops and desktops. The Yathit Mobile App is here to make Mobile CRM a reality for both SuiteCRM and SugarCRM users. The app provides this service in an efficient, user-friendly and cost-effective way.

Obsession with outstanding user experience lies at the core of our company’s culture. We researched several SuiteCRM mobile apps, but the experience of using them ended up being un-intuitive and unpleasant. Most of the apps we saw use web view based mobile framework, which is essentially a glorified web browser. Their user interface is rough and lacks fluidness. These apps tend to be out of tune with other native apps. After a careful analysis and a combination of ideas and events, we decided to propel SugarCRM experience to the next level.

Back in last Year, we shared that we were committed to becoming fully GDPR compliant by the May 2018 deadline. We wanted to give you an update on what we have been doing to safeguard your privacy.

We have talked about security on Yathit Blog before. This time, we want to talk about extension developers’ design choices, discuss trade-offs between security and ease of use and implementation costs. Chrome Extensions are very powerful tools and this kind of power comes with responsibility that falls on both the developers and the users. The user of Chrome extensions have the final say which extensions to be used, considering its usefulness and permissions.

The European Union loves regulations! The EU regulates nearly every aspect of its citizens’ lives through directives and laws issued by European Commission and rubber stamped by the EU parliament. The General Data Protection Regulation or GDPR is one of the most sweeping laws issued by a regional government as its effects sent ripples throughout the World. The law came into existence in 2016 to go into full effect in 2018.

One of the common problems that SugarCRM shares with other PHP-based applications is a vulnerability to Cross-site Scripting (XSS). The fact that cross-site scripting, which is also known as XSS is a common attack, similar to SQL injection, does not make it less dangerous. A malicious script injected via XSS can potentially compromise all aspects of our business information security – confidentiality, integrity and availability of information we rely on. A SugarCRM professional may simply refer to a button that says “Remove XSS” on the admin portal. Unfortunately, if it sounds too good to be true, it probably is!

SugarCRM, the popular customer relationship management (CRM) software, helps organizations collect critical information across marketing, sales and service departments. It is used for sales automation, marketing campaigns, customer support, and reporting across multiple platforms.

Many salespeople hate dealing with CRM software. It is often slow to retrieve important customer information and difficult to navigate. The sales personnel has to deal with a multitude of links and buttons, prompting the users to click in excess and being unable to retrieve important client info [1]. Unlike installed software, browser based apps process the information that is heavily dependent on URL-enabled links. In addition, the client application has to process large volumes of data received from the server.

About a decade ago, Google succeeded as a major Web platform, the company developed a number of apps by heavily relying on client’s processing ability or browser’s ability to process a large amount of data. Modern app developers continue chasing the web app technology magic, but neglect browser database technology [2] that powers such popular Google apps as Gmail, Google Docs, Google Sheets, Photo, etc.

SugarCRM/SuiteCRM developers and administrators love working with this versatile software! The software’s wide usage, source code availability and upgrades place SugarCRM professionals in high demand and present many opportunities to customize the software. Unfortunately, there is a dark side to our professional niche. Too often, updates and fixes are hard to execute, especially when multiple modifications are involved. Server side changes involving PHP tend slow the server down and rarely achieve the UI design goals.

Yathit presents you the best available Inbox customer relationship management extension. You can now save your precious time and avoid the burdensome tasks. Yathit Inbox CRM is available to take care of all activities that help you make effective communication with your customers and employees. Arching email to sugar using any email system, managing projects, tracking & scheduling activities,

When your default SugarCRM/SuiteCRM modules are not enough to fulfill your requirements then we need to create our own plugin.

What if your new module still does not fit your requirement? What if you need to construct some sort of special functionality that Sugar does not provide out of the box? Then building a module manually is definitely the course of action you will need to take to accomplish your goals, and in this tutorial you’ll take a step-by-step journey on how to do this. Let’s begin our journey to create new custom module.